3/21/2024 0 Comments At t pay my bill customer serviceIf this is to get service reconnected and a payment will not be received immediately, a limiter will be placed on the meter to allow enough power to operate the medical devices, the limiter will not be removed until the full past due balance is paid along with a $50 service fee to remove the limiter. The doctor must state that it is life threatening, it will not be accepted without that stated. Medical ConditionsA medical form must be completed and signed by your doctor every 30 days. All reconnections are done between the hours of 1:00 pm and 4:00 pm, regardless of the time payment was received. Payment received after 4:00 pm will be reconnected the following business day. No reconnections are performed after 4:00 pm. If service is disconnected a following time, an additional deposit will be required on the account. If payment or agreement is not made on the account by the date of the disconnection notice, the service will be terminated the following day.Ī $50 reconnection fee will need to be paid along with the past due balance for service to be reconnected. A disconnection notice will be sent out with a current bill, providing a date of disconnect. Signing an agreement requires full payment of the past due by the required date, if payment is not received in full, the service will be disconnected the following day promptly at 8:00 am.ĭisconnection of Service for NonpaymentA disconnection of service will occur 15 - 20 days from the due date of the bill. The past due amount will only be extended to the due date of the current bill, no exceptions. An agreement can also be signed by coming into the office by the date of the disconnection notice. If you are not sure of your extension date, please locate your cycle and route information, or contact Customer Service at (217) 893-1661 ext 1. There are 3 separate billing cycles, 1st cycle will be extended to the 5th of the month, 2nd cycle will be the 15th of the month, and 3rd cycle will be the 25th of the month. Customer Service has the final say in accepting the online agreement and you will be notified as soon as possible with an acceptable agreement. on the date of the disconnection notice, a confirmation of the agreement will be given to the customer, however, this does not mean that the agreement will be accepted. Online agreements will only be accepted until 10 P.M. By doing an online agreement, make sure all the information is correct. Payment AgreementsAgreements can now be done online. Please make sure to include name on the account, address, and a contact number. If a meter is estimated due to not having access to the meters, the customer can call or email our office with the correct readings, they will be entered on your account according to the billing dates. A work order may be issued to recheck the meters and will be returned to our office usually in one or two business days. Contact our office immediately if there is a dispute in your billing statement. If you do not receive a bill please call our office or email us, requesting a copy of your bill.ĭue DateThe due date will appear on each billing statement, there will be a two-day grace period from the due date before any late fees are accessed on the account. Bills are due 20 days from the print date. A billing update is then done to process the bills, they are then printed and sent to the post office immediately. The readings are then sent to the Utility Billing Office where a report is ran to flag any questionable readings, a work order will be issued to reread the meters and correct readings if needed. You will receive a confirmation email confirming your request.īillingA meter reader from the Public Works Department will read the meters once a month. If emailing your request please include date of termination, forwarding address, and contact phone number. Request Termination of ServicePlease contact our office by phone or email to request a termination of service, please allow 24 hours for request to be processed. Deposit (if renting), amount will vary on address and services provided.What will be required for setting up service: New Service, Transferring Service, or Terminating ServicePlease come into the customer service office for setting up new service. *For Power outages call Public Works at 21* If you have any questions, please call customer service at 21. ANY PAYMENTS MADE THROUGH ANOTHER WEBSITE MAY RESULT IN A DELAY, which will still subject you to late fees and/or turn offs. *Please Note* All payments made through the Village of Rantoul website will post to your account on the same day.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |